Shipping policy

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  •   Shipping method: Canada Post Expedite

     Shipment cost: Free

     Estimated delivery time: 2-7 business days

  •   Shipping method: Canada Post Express

     Shipment cost: $12.95 CAD

     Estimated delivery time: 1-2 business days

Other/additional information

Our main shipment service provider has had some delays due to the pandemic. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Return and Exchange Policy

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the digital receipt or proof of purchase. 

To start a return, you can contact us at info@kratomearth.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Damages

Kratom Earth is not liable for any products damaged or lost during shipping. If You received Your

Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us: