RETURN POLICY 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

 

RETURN PROCESS 

To return an item, please email customer service at info@kratomearth.com and print out a return label. After receiving a response, place the item securely in its original packaging with the label, and mail your return to the following address: 

 

__________

__________

Canada 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

EXCHANGES 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least two (2) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: info@kratomearth.com